File a Complaint

File a Complaint

Introduction to the Compliments & Complaints Procedure
The Genoa Township Police Department is committed to providing quality service to all individuals in the Township. Our work impacts the quality of life in our community. To show our promise to fairness, all employees are sworn to uphold the department's police code of ethics, rules, policies, directives, and orders as well as all state, and federal laws that relate to their employment.

The citizen complaint system is designed to provide people with a way to express their concerns about police service. This system provides a fair, factual, and objective review of an individual’s concern. (NOTE: Complaints about the underlying reason for a traffic citation or criminal arrest must be resolved by the court and cannot be investigated as a complaint against a department employee.)

To file a complaint, contact the Department by one of the following methods:

  • Telephone:   Call (614) 568-2060, 24 hours a day. You will speak to a supervisor who will review your complaint.
  • In-Person:  You can file your complaint in person at 6921 Big Walnut Rd between the hours of 8 am-4 pm.
  • Email: You can send a written complaint email to the address below. It is important to include your name, address, and phone number so we can contact you about your complaint, along with a detailed description of the complaint.  Email:
  • Submit the form below
Upon reviewing your complaint, a supervisor may be able to explain the employee’s actions to your satisfaction or refer you to a supervisor who can. If this is the case, the matter will be closed. If your complaint needs to be investigated, it will be given to the appropriate supervisor assigned to the investigation of the complaint, who will contact you for further information.

False Complaints - The department is committed to investigating concerns of employee misconduct. Officers can be targets of false complaints by people who seek revenge on them for doing their job. The Ohio Revised Code makes it a misdemeanor of the first degree to knowingly file a false complaint of misconduct against a peace officer. The department feels that people need to know the law exists and that when appropriate, the charge may be filed against violators of this law. Please remember, it is not only expensive to investigate false complaints, but can also affect an officer’s career. This information is given not to keep people from filing complaints but to inform them of the law.